Aged Care Navigator

Aged Care Navigator

Are you confused about aged care?

The aged care system can be complicated. We can help you access services that will support you to live at home safely or find a place in residential care. This help is provided free of charge. We understand that you need time to make big decisions and won’t rush you.

We can explain:

  • how the aged care system works
  • how to organise home care or residential care
  • your contribution to the cost of your services

We can also help you to:

  • find local services
  • use the My Aged Care website
  • contact the My Aged Care centre
  • fill in forms

“I wanted to take a minute or two of your time today to say a big thank you to (navigator) Kaleb for a very informed visit. Kaleb is a credit to COTA – not only was he courteous and enthusiastic, but he relayed information that I had absolutely no idea was out there for us seniors to access. I am only distressed that seniors in my age group are not computer savvy, and like me unaware of what is out there.”

Download Aged Care Navigator flyer

Contact details

You can now have in-person appointments with our friendly aged care navigators at our Blacktown Office. You can drop in, but it’s better to make an appointment first. If you are unable to come to the office and live locally, a member of our team can also come to your home.

The office is at Level 2, 2 Warrick Lane, Blacktown.

The team will also continue to give advice over the phone. If you would like to make an appointment, book a speaker or get phone advice, please give us a call on 8268 9601 or 0438 431 817, or email


We also provide speakers on the aged care system for community groups, either in person or online via Zoom.  More information about our speaking topics

COTA NSW’s program is part of the Aged Care Navigators Trial, which is testing ways to help people access aged care services. COTA Australia are leading the trials, which are funded by the Australian Government.