COTA NSW Aged Care Navigator

Help to understand the aged care system

Are you confused about aged care?   

The aged care system can be complicated. At the COTA NSW Information Hubs, our friendly trained volunteers are ready to help you access services that will support you to live at home safely or find a place in residential care. This help is provided free of charge. We understand that you need time to make big decisions and won't rush you. 

We can explain:
  • how the aged care system works
  • how to organise home care or residential care
  • the different ways that aged care is funded

  • We can also help you to:
    • find local services
    • use the My Aged Care website
    • contact the My Aged Care centre
    • fill in forms
Come and talk to us! Family and friends welcome too!

The Ashfield and Hurstville Hubs have some Chinese-speaking volunteers ready to help the Chinese community

We also provide SPEAKERS on the aged care system for community groups



Every first and third Tuesday of the month, 12 – 2.30pm

Activity Room 4, Ashfield Civic Centre, 260 Liverpool Road, Ashfield

Download flyer  Download flyer in Chinese


Last Wednesday of the month, 1pm – 3pm

Eastgardens Library, ground floor, Westfield Eastgardens, 152 Bunnerong Road

Download flyer


Every 2nd and 4th Tuesday of the month, 10am-12pm

Hurstville Seniors Centre, 91 Queens Rd, Hurstville

Download flyer  Download flyer in Chinese


Last Thursday of the month, 9.30am - 1pm

Penrith Library, 601 High Street, Penrith (close to Penrith station)

Download flyer


First and third Wednesday of the month, 11am - 2pm

Wollongong Library 41 Burelli Street, Wollongong

Download flyer

For more information or to book a speaker, phone on 8268 9601 or 0438 431 817 or - or just drop in on the day

COTA NSW’s Information Hubs are part of the Aged Care Navigators Trial, which is testing ways to help people access aged care services. COTA Australia are leading the trials, which are funded by the Australian Government.

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