COTA NSW donation refund policy

Thank you for choosing to donate to COTA NSW

Online donations

Thank you for choosing to donate to COTA NSW. As your donation is being made online without our assistance or involvement, we ask that you complete your details and the amount of your donation carefully.

Errors in amount donated

Should an error be made in the amount of any donation, you have 14 days in which to notify COTA NSW of the error.

Refund requests

All requests for refunds must be made in writing and forwarded as follows:

  • Level 6
    280 Pitt St
    NSW 2000

The request should have the details of the initial donation including the date, amount, name of the donor or purchaser, the receipt number and the nature of the error.

Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. A new receipt will be issued where applicable.

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